This article shows how to troubleshoot the PCEye 5 eye-tracker when your eyes do not appear in the positioning guide.
Step 1:
Open Eye Tracking Settings.
Step 2:
Click on "Setup display".
Step 3:
Check the box in the center of the screen, indicating you are using an Eye Tracker Bracket. Then click Done.
Step 4:
Confirm that your eyes show up in the positioning guide on the right hand side of the Settings menu.
If these steps did not fix your issue, Technical Support is available Monday - Friday, 7:00am - 3:00pm PST. Please call (425)242-3902 or email support@tolttechnologies.com.